Shipping Policy


By placing an order with Island Girl Hair you agree to have read and agreed with our terms, policies, and agreements. All policies may be updated or changed at any time. At Island Girl Hair value each order and handle all packages with care. We understand you are eager to sport your new look, so our team works diligently to process your orders in a timely fashion. 

Covid-19 Shipping Notice: 

Due to the recent pandemic, shipping and processing times have increased. Please be advised an additional 3-5 days in processing will apply to your order. We thank you for your patience as we work through this unexpected world crisis.

Shipping Estimates:

Our standard shipping and processing time is 5-10 business, excluding weekends. You will receive tracking information 24-48 hours after your order has been processed. If you have questions about your order, please contact with your order number and we will be happy to assist you.          

Incorrect Address:

Please ensure all information is correct before checkout. An email confirmation will be sent after checkout. We encourage you to double-check your order details at this time. After 24 hours, there can be no changes to your order. If you are experiencing an issue with your order, please reach out to us as soon as possible.

Lost/Stolen Packages:

Island Girl Hair will not be held responsible for lost, stolen, or damaged packages. If you encounter an issue regarding lost, stolen or, damaged packages please contact the carrier your tracking information.